A dealer that tells you exactly what it is.
This category has a trust problem, and it earned it. So here is the whole thing in plain language: what we are, what we are not, what our help costs you, and who is responsible for what once your service is switched on.
We never send you a bill. Your account, your equipment and your monthly bill all sit with the provider you choose.
From your first call to the day you are online, your order is ours to chase. You are not handed to a queue.
We help you choose between providers. We are not a provider, and we do not pretend to be one.
Three fair questions about using a dealer.
Asked by almost everyone. Answered the same way every time.
Nothing. We never bill you. We are paid a commission by the provider when your service activates, which is the honest reason our help is free. You are not paying for our time, and you are not paying a markup to us on top of the provider's price.
From your first call to the day you are online, your order is ours to chase. You are not handed to a queue, and you do not start the story over with someone new. If something goes wrong before you are set up, you call the same number and reach the same team.
No, and we will never let you think otherwise. We are an authorized dealer. We help you choose between providers. We are not a provider, and we do not pretend to be one. The provider you pick owns the service, the equipment, the bill and the support. That division is set out in full on the who does what table.
What that means day to day
Delivered to your door
Your equipment ships to you, ready to plug in. You never visit a store or wait in a queue.
Real humans, recorded calls
You talk to a real person. Every call is recorded with your consent, for your protection and ours.
No spam pledge
We call only when you ask us to. No cold calls, and we do not send marketing texts.
Only what's serviceable
We only recommend plans that are actually available and installable at your address.
We compare national internet providers against your address.
These are the providers we are contracted to sell: internet from Brightspeed, EarthLink, Frontier, Kinetic and Verizon, and home security from Secure24. We compare them against your address and place the order with whichever one you choose.
The marks above are used with permission and are shown as endorsements only. Vertex Konnect is not any of these companies and is not an employee, agent, corporate affiliate, or direct representative of them. All trademarks are the property of their respective owners.
Ready to get connected?
Call us, or leave your number on the home page and an advisor calls you back.